Exceptional Hospitality. How to Exceed Customer Expectations
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When was the last time someone did something so unexpected for you that you told everyone about it? These are exactly the moments that customer experience expert Will Guidara calls "Legends of Hospitality," which can enhance any business, as companies have the opportunity to create magic in a world desperately lacking it.
This bold book offers many vivid and proven ideas on how to go beyond the usual service industry patterns and strengthen customer loyalty, exceed their expectations through unexpected gestures and the 95/5 rule, and create a team culture centered on joy and sincerity.
You can be ordinary — "just another" business among thousands of similar businesses. Or you can become extraordinary and even legendary. If you choose the latter, then Will Guidara’s captivating story of building extraordinary hospitality is the #1 book choice.
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